The following purchase terms apply to the sale of all goods, products and services from our online store. When selling to consumers, the online shop applies the mandatory points under the current law.

The owner of the online store is:

Ulsmågvegen 12
5224 Nesttun
Org no. 929 141 733

Mobile: +47 908 08 678


We sell goods, products and services to private individuals and companies in Norway. To shop with us, you must be 18 years of age. If you are under 18 years of age, you must have consent for your purchase from a guardian.


Orders are made via our website If you have any questions about how to order, you are most welcome to contact our customer service by sending an email to Completed order implies that you approve our terms of purchase, and that your personal details are registered in our customer register.

When ordering, the purchase is only binding when we confirm the order, through an invoice that you receive at your registered e-mail address. In the event of any errors in, for example, price, stock differences, delivery time, etc., we reserve the right to correct this afterwards. This means, among other things, that if a product in the shop assortment has been discontinued, or for other reasons is not available within reasonable measures, we are not obliged to collect such a product, despite the fact that the customer has ordered it. If you are not satisfied with our correction, you can of course cancel your order, free of charge.

Discount codes can only be used individually, not in combination with each other.


At checkout you can choose between several payment methods. All payment methods can be handled by Faktura (for B2B) and Klarna, Vipps (for B2C).

We guarantee that the payment methods offered in the online store are safe.

If the buyer uses a credit card, debit card or vips when paying, the seller can reserve the purchase price on the card when ordering. The account is debited the same day the item is sent.

We never handle the customer's card information. The customer can only shop with Vipps and cards issued in the Nordic region.

All prices are stated in Norwegian kroner, including VAT. Any shipping costs are added, depending on the distance and which shipping option is selected when ordering.

Privacy policy

We use the Integrity Policy on our websites. More information can be found in our Privacy Policy (LINK).


All content on this website, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to or our suppliers, and is protected by Norwegian and international copyright laws.

Shipping & Delivery

Our delivery time is normally 4-10 working days for all items that are available in stock.

For items made specifically for individual orders, there is up to a 30 day delivery time. The delivery time is calculated from the day after you placed the order, provided we have the item in stock. As soon as the item(s) have left our warehouse, responsibility for delivery passes to the shipping company. We cannot provide any kind of delivery guarantee for goods that are not in stock at the time of ordering, or for goods that have left our warehouse. This means that the total delivery time before the goods reach you may be longer than what is stated as normal for the selected shipping method, if the carrier itself causes a delay.

Method of delivery

Delivery of ordered goods takes place with HeltHjem, Bring, Posten, Postnord

Completely Home

Delivery to the door - HeltHjem

Delivery can be made to the mailbox, doormat, plot boundary, gate, apartment. Delivery takes place on weekdays (not red). HeltHjem sends an SMS when the package has been delivered.

Delivery to pick-up location – e.g. a local grocery store. You will receive an SMS with information on where you can collect your package. If the package is not collected within 14 days, it will be returned.

Postal package

Delivery to collection point – Postnord, Posten, Bring

The shipment arrives at your nearest collection point, e.g. a local grocery store. You will receive an SMS with information on where you can collect your package. If the package is not collected within 14 days, it will be returned.

Home delivery

Delivery to your door – Postnord, Posten, Bring

Delivery is made to the plot boundary, if you live in a detached house, and to the gate, if you live in an apartment. Delivery takes place on weekdays (not red). The supplier contacts you to book a time for delivery. In most places, you can choose either day or evening delivery, but in some places you can only choose one of the parts.

Transport responsibility

If the item is damaged or lost during transport from us to you, we are responsible. In the event of a return to us, you as the customer are responsible for the goods.

Transport damage

If the product is damaged during delivery, this should be reported to customer service as soon as possible. In order for us to be able to claim the damage against our carrier, we must report the transport damage to this within 1-3 days. We are therefore grateful that you report the damage as quickly as possible, within this time. This applies to both visible and invisible transport damage, so it is important that you unpack and check that the product is faultless as soon as you receive the item.

If the damage is visible, it is easiest if you tell the driver when you receive the shipment. Remember that you should always save the packaging, so that the complaint can be handled correctly.

If, for example, you receive a package that you did not order, customer service must be contacted. We will of course help you with complaints and/or returns of incorrect/damaged packages free of charge.

Unclaimed orders

We reserve the right to debit the costs for the handling that occurs when a package is not picked up (return shipping, handling costs, etc.). Therefore, we charge a fee for the package not collected. The shipment is in the post office for 14 days, before it is returned to us. Therefore, please note that if you regret a purchase and want to return the item, you must first pick up the package and then return it according to the description below. Packages that are not picked up are not considered within the right of cancellation.

Return, right of withdrawal and guarantee

Return of goods

If you are not 100% satisfied with your purchase, you can easily return it to us and get your money back.

How to make a return:

Add the item you want to return. Remember that the item must be in the original packaging and the return shipping label cannot be glued to the original packaging. We recommend having an extra gasket or using the old one that is properly taped.

Order the Return package. Keep the receipt as proof of return.

Affix the return shipping label over the old shipping note.

You will get the money back no later than 14 days after we have received the package.

Exchange a product

If you want to exchange an item, you return it to us, whereupon you get your money back. You yourself place a new order for the product you want to switch to. You have the right of cancellation for 14 days from the day you receive your item, and open purchase for 365 days.

Right of withdrawal

When you shop at, you have the right to open your item. However, the right of withdrawal does not apply to goods that have been used. A fee may be deducted from your refund, if the item is returned in a damaged condition. Read more about this below.

If you regret your purchase, you can return the item and get your money back. In accordance with the Swedish Purchase Act, we offer a 14-day right of withdrawal. The right of withdrawal applies from the day you receive your package.

Products in damaged condition

If the item has been used more than what is required to determine its properties and functions, we reserve the right to make a price deduction corresponding to the loss of value that has occurred in connection with the handling of the item. The loss in value is assessed on a case-by-case basis. The item must therefore be returned in the condition it was in when it was received. If the item is not returned in an unchanged condition, you must immediately contact customer service, who will assess whether a return can be carried out.

Defects in the product - the buyer's rights and complaint deadline

If the products are faulty or missing, you can, depending on the circumstances, demand rectification of the fault, redelivery, price reduction, replacement goods or cancellation of the purchase.

We sell the products with a two-year complaint period for errors/deficiencies, or five years if the product is intended to last significantly more than two years.

The seller reserves the right to be able to correct any errors and defects or make a redelivery.

Notification of errors and defects in the products can be given to the seller orally or in writing. For reasons of evidence, we recommend that the complaint be sent to the seller in writing via e-mail.

Complaints and warranty

We sell all items with a 2-year warranty.

The Purchase Act.

If you make a complaint about your item, contact our customer service. You will be asked to send us a description of the item's fault, with clear photo evidence, so that we can help you in the process.

The product warranty only covers original manufacturing defects, i.e. defects that were present on the product upon delivery. Manufacturing defects must be presented to and ascertained by us. Depending on the situation, you may be offered a free repair, a new item, or a discount on the original price. The product warranty does not apply if we cannot find the fault in the product, or if you yourself have caused the damage.

Discount codes

Redeem discount code

If you want to use a discount or compensation code when ordering from us, do the following:

Add your products to the shopping cart and proceed to checkout

Enter the discount code and activate

ATTENTION! If the code does not work, double check that you have spelled the discount code correctly and that you have used upper and lower case letters correctly. Discount coupons cannot be used in conjunction with other promotions and discounts.

Conditions for using discount codes

Compensation and replacement codes from customer service only apply to one purchase. To be valid, the code must be entered at checkout before paying. You cannot register the code after the purchase has been completed. It is only possible to use one discount code per purchase

Each discount code has a fixed validity period. It is not possible to extend the validity period, or to activate a discount code after the validity period has expired.

If you have chosen to return an item where a discount code was used at the time of purchase, you will receive a replacement code of the same value


Complaints or views about our services or products should be communicated to our customer service via e-mail If you are not satisfied with our handling of your matter, you are welcome to contact the Consumer Council or the Consumer Dispute Committee, which makes the decisions in the event of a dispute.


Ulsmågvegen 12
5224 Nesttun
Org no. 929 141 733

Mobile: +47 908 08 678

Conflict resolution

The parties shall attempt to resolve any disputes amicably.

The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties can request in writing that the Consumer Council refer the dispute to the Consumer Disputes Committee. Decisions of the Consumer Disputes Committee are legally binding four weeks after notification. Before the decision is legally binding, the parties can, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.